Refund policy

Last Updated: June 2026

We at Mind Booti, we genuinely desire that you are satisfied with the purchase. Each order has been carefully put together and tested before it leaves our warehouse. We understand that sometimes mistakes do occur and, if there's a problem regarding our order, we'll try our best to get the right changes.

Take a moment to review our guidelines for refunds and returns below.

Return and Replacement Requests

When you get an item that is defective, damaged, incorrect or insufficient, you must notify us in the first 3 business days from receiving the order.

To assist us in understanding the problem and offer an immediate solution, please send us the following information:

  • Your order number

  • A short description of the issue

  • Photos of the product clearly and packaging, if applicable.

We can be reached via:

Email: contact@mindbooti.com

Our team will look over the information and respond to you as quickly as it is possible.

Situations Where We Can Help

We can offer a replacement or a refund in the event of:

  • The item you received is different from what you paid for.

  • The item is damaged in transportation.

  • The product is defective due to manufactured defects.

  • Some important items are missing from the package.

  • The product is delivered in a state that renders it inedible.

Every request is evaluated in a separate manner to ensure an equitable outcome for both the customer as well as our company.

Conditions for Returns

To ensure that we can complete a return efficiently We ask that you:

  • The product is still in use.

  • The original packaging remains in good condition.

  • All labels, tags or other accessories that come along with the item are included.

  • The request must be made within the time frame for return.

In certain situations we may require photos prior to approving an exchange or return.

Items That Cannot Be Returned

As a majority of our items belong to the wellness or personal-use category of products, we may not be allowed to take returns in some circumstances.

Returns are not accepted for the following reasons:

  • Used or opened products

  • Consumption of products in a limited or complete way

  • Damaged items after delivery due to poor handling or storage

  • If you make a request within the period of return that has been closed

  • Items returned for return without adequate order details

This helps us ensure product quality and security.

How the Return Process Works

After your request is approved, we'll guide your through each step of the process.

If available, we'll schedule a pickup from your address of delivery. If pickup is not possible we may ask you to send the item to an address specified by our support staff.

In the course of the process we will keep you informed of the progress on your arrival.

Replacements

If the replacement is approved, we'll arrange to ship a replacement product within the shortest time possible.

The replacement order is usually shipped within a couple of business day after an item is confirmed or the product returned was received.

The timeframe for delivery may differ based the location of your home.

Refunds

Once the returned item is received and examined We will inform you of the status of the refund.

If it is accepted, the refund will be processed according to your original method for payment as it is possible.

The majority of refunds are processed in 5 to seven working days however the actual processing time may differ according to your bank or the payment service provider.

For cash on delivery orders the refunds are issued by bank transfer or any other alternative payment method that has been mutually agreed to.

Order Cancellations

If you would like to cancel your order, we will contact you as soon as you are able.

It is possible to cancel orders before they are sent. After an order has been shipped, cancellation might no longer be possible.

In some rare circumstances, Mind Booti may also make an order unfinished due to:

  • Problems with availability of stock

  • Problems with payment verification

  • Pricing or technical errors. pricing mistakes

  • The suspects are suspected of engaging in fraudulent activities

  • Uncontrollable circumstances beyond our control

If a pre-paid order is cancelled by us we will refund the full amount made.

Damaged Packages

If your parcel arrives with a defect or looks to have been altered with, contact us as soon as possible. 72 hours after the delivery.

Quick reporting lets us look into the issue with our courier partner and come up with the best solution.

Need Assistance?

If you have any concerns regarding returns, refunds, cancellations or replacements We're always here to assist you.

Mind Booti

Email: contact@mindbooti.com

We appreciate your confidence in Mind Booti and are committed to providing an easy, clear, easy, and friendly shopping experience.